Privacy Policy

Who we are
HospitalOne is a hospital-based dental provider delivering advanced, safe, and honest care. We are committed to protecting your privacy and handling your personal data with transparency and care. For all enquiries, contact: contact@hospitalone.com

What data we collect
We may collect:

• Contact details (name, phone, email)

• Medical and dental history

• Records of your treatment and care

• Website usage data (cookies, analytics)

Why we collect your data
We process your personal data to:

• Provide you with safe, effective treatment

• Book and manage appointments

• Ensure regulatory compliance (e.g. medical safety, GDPR)

• Improve our services and user experience

Our legal basis for processing
We process data on the following grounds:

• Consent (e.g. for marketing communications)

• Contractual necessity (e.g. treatment delivery)

• Legal obligation (e.g. medical record-keeping)

• Legitimate interests (e.g. service improvement)

How we protect and share your data

• Data is stored securely, with strict access controls.

• We may share data with partner labs, clinicians, or regulators, but only where necessary and under secure protocols.

• We do not sell your data to third parties.

Your rights
You have the right to:

• Access, correct, or delete your data

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

How long we keep your data
Medical records are retained for at least 8 years (or longer for children), as required by UK health regulations.